nN
noluthando N

1 reviews | Active since Jul 2016

01 Jun 2021, 17:20

Not Happy at all

My daughter was admitted @ Beacon Bay East london on 27th of April 2021, pediatricians and specialist suggested she needed to go for sinus operation at Saint Dominic's on the 30th April...Only to realise after surgery that it was declined...My question is why did the hospital not 1st get Authorization before they transferred us and why was I not asked to get Authorization code first before the procedure was done.

I refuse to pay this amount due because I feel I was unfairly treated and this could have been avoided.

Regards

Hazel

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Replies (1)
Life Healthcare
Life Healthcare's reply02 Jun 2021, 11:29
Official
Hi Noluthando, 

We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.