No Sympathy

Good day, In June 2015 I was taken to ER at Kingsbury for a viral infection. My medical aid details were submitted. From June to September I was under the impression that everything had been settled and sorted out not receiving or seeing a single statement from Kingsbury. In September 2015 I received an overdue account , I called immediately to make an arrangement which was denied as I don't have the amount to pay in one go. This is ridiculous after I had wanted to pay the account off, I also called again and spoke to account people and Johan Du Toit who could not assist me and told me that I would have to speak to ITC. I am rather disgusted with the level of unsympathetic manner that this was handled as I am willing to pay off the account but was rejected a payment plan and now I have to Incur extra charges. I would like my account to be taken off ITC and extra charges to be reversed as the account will be paid. Please can someone contact me URGENTLY!!!!