NH
Nathalie H

1 reviews | Active since Jun 2019

02 Dec 2022, 09:29

No empathy and care for my mental and physical health

I went to ER after experiencing chronic pain. The DR on call requested a CT scan without my approval given my chronic pain. The CT scan at Vincent Piloti was broken so I was transported to Rondebosch. By this time is was about 9:30 so I was understood I would be booked in given the circumstances i.e being late, having pain. After calling the gynae on call, she did not approve admission. I told the DR I was in pain and was impression given all the circumstances that I will be admitted, I also explained to her my circumstance financially and practically. She refused to admit me and call the specialist back for a follow. I was sent home with chronic pain at 24:00 approximately with no lift and paid a uber to take me home. I am a single woman and I am shocked and still in pain and distress. It is unacceptable that I was sent home. Given I am still in pain, I called the specialist and she will be doing a procedure on me. Given I was admitted this medical problem would have been sorted sooner. On this basis I need a refund, please contact me on ***

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Replies (1)
Life Healthcare
Life Healthcare's reply02 Dec 2022, 10:15
Official
Thank you for getting in touch. Please be advised that we have shared your contact details and escalated this matter to hospital management, someone will be in touch soon.

Regards,
Life Healthcare