Nightmare runaround at Flora Clinic

I am waiting feedback from my initial run around in your hospital I also want an explanation as to why your hospital admission staff told me they don’t accept patients on my healthcare plan, and explain why they failed to obtain pre-authorization for my liver biopsy, which I came in to personally query the day prior. I was told by preadmissions that this could only be done on admission. I want an explanation as to why the co payment quoted by pre admissions jumped from R3200 to R6400 the next day when I arrived at admissions. The specialist in this instance is an approved medical aid network specialist. Also explain why I was told pre authorisation was not necessary, but the next day when I arrived for this procedure I was told medical aid would not pay for this procedure at all. Further please explain why there was no definite arrangement for when this procedure would be done which meant I could lie around in a hospital bed for days undefined. Be warned readers, this was Flora Clinic. My advice is avoid them and go elsewhere.