sC
stefani C

1 reviews | Active since Mar 2009

05 Dec 2023, 14:02

Negligent or ***********? Flora Life Hospital will never see me again.

On Saturday 2 December, I was bitten by a dog (not my own!) that was wandering in a busy street. I went to Life Flora Hospital, and I will subsequently never set foot there again. A vist is a health risk! Despite the risk of infection inherent in a bite, it was a good 90 minutes before I (in desperation) asked whether I could possibly go and wash my bitten hands myself - by then no attempt had been made by the personnel to clean or sterilise my wounds. After nearly two hours, I was told to 'soak' my hands in warm water - that is how far the sterilising and treatment process went, and I now have badly infected wounds. I told the attending doctor no less than three times, and also the administrative personnel who opened the file, that I was allergic to penicillin - yet the doctor prescribed Augmentin to me: had I actually taken any of the pills (which I could only get the next morning as I was told the pharmacy was closed), I would now be dead. The same doctor also gave me a prescription for hemoglobin, which he told me I needed to collect from my pharmacy and bring through the next day (Sunday) to Flora Hospital to have it injected in a muscle. Two reputable pharmacies informed me that hemoglobin, as a schedule21 medication, is ONLY available at hospitals (you would think the doctor would know that) - lo & behold, when I returned the next morning, the hospital pharmacy was able to issue the correct dosage to me. I then also complained to the resident doctor, head nurse, and admin staff, about the gross negligence of the doctor who had prescribed penicillin to me - I was told I would be contacted by a department head: of course that has not happened. Consequently I will be reporting the matter to the Medical Council. The doctor who saw me on Sunday was arrogant and demeaning. He also decided to inject the hemoglobin directly into my wounds, instead of into a muscle as the previous doctor had prescribed. The pain was excruciating, and he refused to give me any pain medication. I was subsequently told by a doctor that the injections had been done too close to the bone of my thumb, and consequently the pressure had caused massive swelling and pain. It does make one wonder whether the credentials of the doctors are thoroughly vetted before they are appointed. When a nurse injected the remainder of the hemoglobin into a muscle, it didn't hurt at all. Finally, the tet**** injection which was also administered by a nurse (the first doctor effectively did nothing but prescribe life-threatening medication) has caused a massive red, rock-hard and extremely painful bump on my arm. I would have been better off going home and washing my hands with soap. Flora Life Hospital is NOT recommended.

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Replies (2)
Life Healthcare
Life Healthcare's reply06 Dec 2023, 15:39
Official
Hi Stefani C, We are sorry to hear about your experience. We've escalated this matter to hospital management and someone should be in touch soon. Please don't hesitate to contact us should you not hear anything. Many thanks, Life Healthcare
sC
stefani C's update13 Dec 2023, 08:45
Reviewer Update
As expected, I have not received so much as a phone call, and consequently will proceed with my complaint to the Medical Council.