Need proper systems in place to accommodate patients

This is my 2nd time to check into Life Healthcare Bedfordview. The first time I had to wait 3 & 1/2 hours for admission. I was told that the dr submitted the incorrect admission code. They phoned the dr and he gave them a new code, but the admission still took 3.5 hours to be admitted. Today I am seated in the waiting area since 6:50 got seen to at 7 only to be told they have to deal with the theater patients first. I then got seen to at 7:45 and was informed that I have authoritization but there are no beds. It’s now 9:30 and I am still waiting for a bed. I asked to speak to the manager and was informed that there is nothing she can do if there are no beds. I wonder if the management understand that patients don’t check in for a holiday, we are here because we are sick.