Money hungry company and disgustingly lazy staff

I have not seen a company with a such a bad don't care attitude, this whole industry is full of greedy money hungry scoundrels

My gran was admitted in march for a pace maker , (discovery had wrongly rejected her clearance ) so the hospital asked for payment upfront , of which she had to take a loan to facilitate , and we did that , and paid upfront , after 2 months of fighting with discovery they had approved the claim , and now we need to get the refund from the hospital , sins then we have been running behind the Flora clinic Accounts department , ( Ganonia Michaels and the Life refunds department ( lethabo Mokgomola) of which you cant get them on the call or they don't respond to emails , now we have a 80 year old whos paying interest on a loan for monies she was supposed to have received 2 months ago, with zero feedback Zero information, today after calling myself , instead of the refunds department contacting there own hospital , they expect the patient to contact the hospital and request that the billing be closed , fully knowing they don't answer calls, I have not seen this much disrespect for the elderly , this is disgusting