EM
Eugene M

1 reviews | Active since Apr 2017

03 May 2023, 12:24

LOW STANDARD SERVICE

Die Wilgers hospital standards has indeed dropped. I fell yesterday morning and at about 2pm and left at bout 8pm. To top it, 80% of the time one just sits there waiting to be serviced. When you eventually get through, the Dr on call won’t even pay much attention to the issue. When it came to the X-ray readings the so called Dr. Whom didn’t even introduce herself to me, tells they don’t have any consultation rooms to discuss them and asked me to sit “somewhere” whilst she goes to read them and come back. Then suddenly a paramedic returns to tell me I’m discharged and to collect my script from reception. I go to reception to be asked to verify my contact details which I did earlier but for whatever reason were suddenly incorrect. The lady said she’d correct yet here I am sitting with a script that has contact numbers I have no idea belongs to. Most importantly: over and above the knee issue I presented the so called Dr. With flu; congestion; cough; - drowsiness which led to the fall and a fever and guess what’s on the script: … Brufen; Paracetacod and Augmentin. Now I have to make another appointment with my GP for same. You want better service … rather go to Mediclinic Kloof.

0
Replies (2)
Life Healthcare
Life Healthcare's reply03 May 2023, 12:33
Official
Hi Eugene,

Thank you for getting in touch. Please be advised that we have shared your contact details and escalated this matter to hospital management, someone will be in touch soon.

Regards,Life Healthcare 
EM
Eugene M's update03 May 2023, 20:53
Reviewer Update
Following the poor service received, I went and consulted with my GP and was given a whole lot of meds let alone referred to a specialist for further analysis on the knee - now this was what I expected from a “Life” institution as opposed to to the poor service I received yesterday.
Furthermore, I was also referred for covid tests and decided to pass by the casualty unit to vent and I was made to wait for 2 minutes and to e manager would attend to me. After 5 minutes of waiting I eventually and to this hour there hasn’t been a follow up from the manager.