LO
Lucas O
1 reviews | Active since Jan 2014
23 Dec 2024, 14:33
Locked baby change room, have to use random chairs instead
My baby was born in a Life hospital. My wife fell ill shortly after and we had to go back to the hospital. The hospital locked the baby change room and the maternity ward advised me to use the chairs outside the ward, so there I am with a new born baby crying while changing diapers on chairs.
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Replies (2)
Life Healthcare's replyOfficial
03 Jan 2025, 11:31Hi Lucas,
Thank you for alerting us about your experience. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
We would appreciate the opportunity to find out what contributed to your low rating. Please send your contact details by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=znHgPeqd so that your feedback can be addressed directly to the appropriate person.
We do hope to turn this around for you.
Many thanks,
Life Healthcare
Life Healthcare's reply03 Jan 2025, 11:31
Official
Hi Lucas,
Thank you for alerting us about your experience. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise.
We would appreciate the opportunity to find out what contributed to your low rating. Please send your contact details by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=znHgPeqd so that your feedback can be addressed directly to the appropriate person.
We do hope to turn this around for you.
Many thanks,
Life Healthcare
LO
Lucas O's updateReviewer Update
03 Jan 2025, 12:24That's a form to complain about a doctor and not the hospital
LO
Lucas O's update03 Jan 2025, 12:24
Reviewer Update
That's a form to complain about a doctor and not the hospital