RV
Ronel V
1 reviews | Active since Mar 2015
28 Nov 2025, 08:20
Lifehealth New Mercantile Hospital
It's THREE weeks since my extremely horrible experience at Lifehealth Mercantile hospital.
Although Lifehealth is quick to respond on any negative comments and ask for your contact details to sort out your issue, it does NOT happen. They asked for my contact details THREE times on different social media pages and l am still waiting for any contact from them, with NO luck. It's severely affected my mental health took constantly fight for my rights with the management at this hospital.
I DO NOT RECOMMEND NEW MERCANTILE HOSPITAL!
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Replies (3)
Life Healthcare's replyOfficial
28 Nov 2025, 08:50Dear Ronel,
We appreciate you bringing this to our attention. We strive to provide an overall excellent service for our patients, and we are sorry to hear that you were disappointed.
Many thanks,
Life Healthcare
Life Healthcare's reply28 Nov 2025, 08:50
Official
Dear Ronel,
We appreciate you bringing this to our attention. We strive to provide an overall excellent service for our patients, and we are sorry to hear that you were disappointed.
Many thanks,
Life Healthcare
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Ronel V's updateReviewer Update
28 Nov 2025, 15:34Still waiting for your call after you asked for my contact details 3 times already!
RV
Ronel V's update28 Nov 2025, 15:34
Reviewer Update
Still waiting for your call after you asked for my contact details 3 times already!
Life Healthcare's replyOfficial
01 Dec 2025, 08:11We acknowledge the concerns you have raised which have been escalated to the hospital as part of our online complaint process. We are aware that the hospital has been engaging with you and thank you for your understanding and patience as they work with you to resolve the matter.
Life Healthcare's reply01 Dec 2025, 08:11
Official
We acknowledge the concerns you have raised which have been escalated to the hospital as part of our online complaint process. We are aware that the hospital has been engaging with you and thank you for your understanding and patience as they work with you to resolve the matter.