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Mphotlhabye M

1 reviews | Active since Sept 2016

22 Feb 2023, 07:40

Life Wilgehuiwel making live worse

Life Wilgehuiwel need to reconsider their motto of "making people's life better" as they have made mine worse whilst hospitalized. Whilst hospitalized after my operation I was told I need to organize myself transport to Life Flora Hospital to do further procedure on a procedure already done that the Dr in Life Wilgehuiwel could not do. They initially said medical aid would cover the from the Life Glora back to Life Wilgehuiwel trip. The distance between two hospitals is about 8kms.

The Dr's accounts manager and nurses opposed the above notion and told me the transport has been organized and I need to not worry as flat rate was charged.

Then 5h00 when I wake up to prepare myself to go to another hospital one of the nurse tells me about additional cost that I must pay something not discussed previous day, so much confusion with the transport arrangement. Now at the time I have to prepare myself mentally for the procedure and fight this sudden discussion about costs.

Life Wilgehuiwel transports lots patients between this two hospital if they really cares about making people's life better they should make arrangements that shows proper hospital care by now.

I have put up with their nonsense of failing to diagnose twice ND only diagnosed my issue at the third visit after repeating similar tests at the first two visits that revealed no issue. Mind you I help them third time around to diagnose by telling them what the other specialist Dr suspected.

I am really dissapoint with the service and it's the closest hospital to my house.

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Replies (1)
Life Healthcare
Life Healthcare's reply22 Feb 2023, 08:09
Official
Hi Pule,

Thank you for getting in touch. Please be advised that we have shared your contact details and escalated this matter to hospital management, someone will be in touch soon.

Regards,
Life Healthcare