LIFE Wilgeheuwel Hospital Accounts

Good day

I have been struggling with Life Wilgeheuwel in particular their accounts department. First of all my account statement was only sent to me a month after my procedure and in hospital operation. I stayed over for one night.

Thereafter the accounts department caused me many serious delays. They never respond to my emails and I can go for weeks without getting a reply. There was an error when the hospital submitted my ICD10 codes which caused the medical aid to reprocess my claim. Even hereafter, they still charged me an inflated amount for my anthroscopy procedure which the medical aid(fedhealth) confirmed that there is a specific flat rate that they agree upon with hospitals for specific procedures. The bill has still not been corrected up until today and my procedure was on the 12th of August 2025. I am appalled at the service I am receiving from the accounts team as they are not treating this as a priority and I advised I will be open to make payment arrangements once the bill is corrected. I have sent countless emails but the delay is stretching far passed the needed time. I am due to pay the out of network hospital cost which is R13 000 and I already made a payment of R3300 on the day of admission but according to their bill I am still owing R12 000.

I am receiving no joy from the accounts team and if this is not sorted immediately, I will be going to the onbudsman to complain as this was due to errors on the hospital side and unfair treatment to me as a client as normally bills are supposed to be recovering upon discharge. There are a lot of matters that weren't handled correctly and I am requiring assitance. Thank you