Life Wilgeheuwel general ward disaster

My wife recently had an operation at Life Wilgeheuwel, after which it was projected that she would spend a night in high care and then a couple of nights in a general ward before being discharged. All went according to plan until she got out of high care, and so this is not about high care but about care in the general wards. The high care and the surgeons and high care nurses were brilliant, but as brilliant as they were, so poor was the care in the general wards to which my wife was transferred, specifically section 7 and also section 5 to a degree. She landed up in 2 separate general wards because the care in section 7 was so putrid that she landed up back in high care for a few days, before then going to section 5. I saw my wife on the Thursday evening in section 7, and she was physically fine, chatty and aware of her surroundings and knew the visitors she had. The next afternoon when I arrived for visiting, she was completely vegetative, and could not move, talk or even communicate. It was really a case of the lights being on but no-one being home. I asked is she had been sedated and was told this was not the case, and when I asked how long she had been like this I was told that it was "since this morning". I asked why they had not called a doctor, given this huge deterioration in condition, and was met with shrugs and disinterest. I asked them to call a doctor, and they said we would need to wait until the doctor was available. While we were waiting, my wife had a massive seizure in front of us (the violence of the seizure even dislocated her jaw!). I then called the same nurses and they suddenly started running around shouting Code Blue. Then there were doctors running in from ICU and high care. The ICU shouted for a specific drug which I later discovered was used to treat seizures, and the nurses seemed unable to find it. The doctors managed to bring my wife around, and the ICU doctor ran some tests on a machine and told me that it was clear that this was not the first seizure my wife had experienced in the ward. That meant that all the previous ones had gone unnoticed by the useless ward staff. My wife's specialist was then called from home and my wife then had to go for all sorts of tests to check for damaged from the seizures, whereafter she landed up back in high care for 3 days. She was then released to section 5, also a general ward on the Tuesday, with the aim of moving her to another facility of a step down nature. She was accompanied throughout her stay in Wilgeheuwel by a large clear plastic bag which contained her chronic medication, her dental plate and a neck brace that she was required to wear at times. On Tuesday, I twice asked the staff in section 5 (the day shift once and the night shift once) if I could please take this packet as I was worried it would get lost and would not be transferred with her. I was told not to worry, as they would make sure it was not forgotten. At the time of transfer, my wife asked where this packet was, and was told to keep quiet and go with the transfer. When I got to the step down facility, the bag was not there, and the staff in section 5 eventually traced it to a store room at Wilgeheuwel. I asked that they send it across, and was basically told that this was not going to happen, and if I wanted it I needed to come and fetch it, which I then had to do. So I had to drive all the way there and back due to their incompetence and couldn't care less attitude. I have obviously lodged a complaint with Life Healthcare, but to date have been met with lots of shrugs and "eish, sorry", and "we are sorry" types of responses, none of which deal with the underlying issue of the poor service. It seems that the attitude is just to do as little as possible not to get fired, and then walk around apologising when things go wrong, rather than doing your job properly in the first place so that things do not go wrong. I really hope I never have to land up in a general ward at Life Wilgeheuwel!