MG
M G

1 reviews | Active since Jan 2018

14 Mar 2024, 12:54

Life Wilgeheuwel Admin

October 22 2023, i had a fall, sustaining a head injury and eye socket damage. I have Gap cover and as Discovery did not cover the costs of the emergency admission, i need to claim from Gap insurer. Gap needs certain documents. These were requested 11/12/2023, 8/1/2024 (read 9/1), 11/1 (read 11/1) urgent need, 12/1 (read12/1). 15/1 request, receive telecon apologise for delay, request in progress, Discovery "should have paid", will follow up with them and revert- Tina Cilliers, 21/1 request feedback (read 22/1), 23/1 message Tina, read 26 February, (other party read 23 Jan), 24/1 request again, 4/3 request after receiving LOD, pay amount 5/3, and send proof and again request, 11/3 another request. Hospital emergencies 5 star, administration based on above should be 0 stars, but the option does not exist, Pity,

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Replies (2)
Life Healthcare
Life Healthcare's reply14 Mar 2024, 13:55
Official
Hi M G, Thank you very much for bringing this to our attention. Please let us know which Life Hospital it is so we can escalate to the relevant department. We hope to hear from you soon. Many thanks, Life Healthcare
MG
M G's update14 Mar 2024, 14:43
Reviewer Update
It says wILGEHEUWEL in the review heading.