AB
Adele B

1 reviews | Active since Feb 2020

09 Mar 2021, 09:10

Life Suikerbosrand ********* INHUMANE service

Last night on 08.03.2021 my mom was bitten by her dog, her lip is so deep open you could almost see through into her mouth. She and my dad is on Discovery medical aid and was refused help @ Life Healthcare Suikerbosrand (Heidelberg) if they did not pay a certain amount to the doctor on duty. Also were informed that their Discovery medical aid did not cover the ONLY private clinic in Heidelberg. The receptionist on duty in the emergency room was so rude, they did not even attempt to help or even have a look at her injury, they didn't give her any medication or help! They did not have the R700 and one would think paying almost half your salary a month on medical aid would be ENOUGH for the medical leaches to try to help but NO! So my parents went home, I drove from my home to them to clean her wound and tried to close it with their emergency medic kit products!

It never stopped bleeding an she was in so much pain though the night.

I'm still in the process of getting the lady and doctor's names and I WILL post this on EVERY social media platform I want this to go VIRAL!

Even with a medical aid you stand a better chance of getting help at a state hospital where they charge you NOTHING!!! It's so sad because no other clinic is close enough to just drive to so the people of Heidelberg are stuck with *********, inhumane and RUDE medical staff that we were sworn to by MEDICAL BOARDS that we could trust with our lives.

I for one would not trust them with my life.

Life Hospital Suikerbos in Heidelberg is PATHETIC!

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Replies (1)
Life Healthcare
Life Healthcare's reply09 Mar 2021, 11:58
Official
Hi Adele, 

 
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.