Life Suikerbosrand Clinic

On the 7th November 2019 around 18h45 I fell in the parking area at the main entrance of Suikerbosrand Clinic. As for it was on the premises and due to a defect in the immediate walk way to the main entrance door it was reported to the Night Manager. I also had a nasty abrasion on my hand I went to Casualty. The RN on duty assisted me to rinse my hand under water, gave me gauze to put on. We were there to visit some one in Hospital. The next day I went to work with an extremely painful hand. I managed my day at work and nursed my hand with ice packs and Transact. Later the evening I spoke to the Night Manager who arranged with Casualty Dr on duty to attend to me. He was kind enough to assist at no cost. He suggested that I have an X ray done the next day as for he suspected a possible fracture. I was informed that the Hospital will cover the cost. I reported to the Manager on duty the next morning. A right distal radial fracture was confirmed. In my presence she spoke to the Hospital Manager whom confirmed to proceed, the hospital will cover the cost. I opened a Casualty file. To make a long story short... I went through 6 weeks of a disabled right hand. Had to work every day and endure great discomfort of a cast. The Matron gave me the reassurance with every follow up not to worry. The hospital will cover the bills. I had 3 X Rays done and 3 Casualty visits with an additional Drs visit. All my attempts to get a letter of guarantee failed. The matron was always to busy but I spoke to her with each follow up. She reassured me to proceed the Hospital will cover the costs. Now 11 months down the line I am now being threatened by Life Healthcare for ITC listing for the unpaid bills including the Radiology and the Dr that attended to me. To date I have not been contacted by any Manager of the Hospital. All I received was empty promises and lies. I am now seriously considering Legal Action. In the event where myself or my child needs Hospitalization, Suikerbos is my first choice. Being labelled as a bad payer due to the ignorance of Management is not fair. All the right channels were followed. I'm tired of threads and harassment due to ignorance. I will not settle any bill.