Life St Mary's Hospital Poor Pre Admissions Service.

My son was given an admission letter to Life St Mary's Hospital and had his Doctor made an admissions call to the hospital on that date to reserve a bed and request a specific specialist. Upon our arrival we were assited by a very rude lady by the name Ziyanda Rubushe at the pre admissions window. She had wrong information regarding my sons medical aid but upon rectifying her she refused to listen and said thats what her system says and that she will not call the medical aid to confirm anything. She refused to help us any further and therefore refused admission of my son without even knowing the severity of his condition. We returned home and my son's condition got worse on the 3rd of January we went to see a specialist who also agreed that he needs hospital admission and at this point he was worse than before, the lady at reception( Dr. D. Tshabalala) also arranged everything for us, called the medical aid for authorization of admission and called the hospital and everything was ok, we went to hospital again because the specialist was the an inhouse doctor at the hospital we had no hustle and the the previously rude Ziyanda Rubushe was willing and happy to help anx this time around called the medical aid to confirm and got the ok. What annoys me soo much is why would she refuse admission of a sick child without knowing the condition only because maybe she did not know the doctor from Tsolo who first reffered us. Secondly the trauma she has caused both to me and son because when we first tried going to St Mary's Hospital my sons condition was still ok, he was still eating and playful but things got worse he developed oral thrush from the prolonged fever which was soo painful he cried for 3 days straight and couldnt eat. She was very unsymphathetic and neglegant, why does she come to work if she is not willing to do her job. I have spoken to my Doctor, which is the hospital's inhouse Paediatrician regarding this and the costs and trauma that this has caused us and will be taking legal action. We had a refferal letter, the first doctor had called the hospital to reserve a bed and the medical aid had given an ok for admission so I do not know what her system on her said was saying.