Life Hospitals Accounts not functioning

Life Eugene Marais seems not able to sort out their accounts. Received communication in August and September with outstanding amount. No further communication for any outstanding debt there after - assumption is that medical aid did paid. Needed to admit member into hospital again (Cancer) and hospital refused submission due to outstanding amount - not communicated. With further investigation, outstanding amount is from medicine that has been used is not covered by medical aid. Again no communication or anything - one should think this falls under In hospital benefit The "tried" to do motivation for usage to medical aid, but according to their system they asked "several times" a letter of motivation from doctor. But once declined by medical aid they do not attend to account again as it becomes the members responsibility. Went to the doctor and they give me proof that the letter of motivation has been several times to hospital. Looks no one is doing their work in accounts as it is easy to just past the bucket to the member to pay, and holding you hostage when you need them. This was not the first time for me to sort out their work that could clearly been seen that their case worker didn't do their work.