Life Hospital Dalview

Good day,

I am extremely dissatisfied with the manner in which my account has been handled by your hospital.

Throughout my son's visits, a speed point machine was kept alongside his file for every service rendered. I made payments as required and settled the costs presented to me on the day. I was therefore shocked to receive a call from debt collectors, without having received any prior communication from the hospital advising me of an outstanding balance.

At no point was I contacted, sent an outstanding invoice or given an opportunity to query or settle the alleged outstanding amount directly with the hospital. When I raised my concerns with the debt collectors, I was advised that the hospital would contact me. I subsequently attempted to contact the hospital myself but was not assisted.

What makes this even more concerning is that, within the short period since becoming aware of the alleged debt, my account has already been handed over for debt collection, without the hospital having made any meaningful effort to communicate with me or resolve the matter.

This is highly unacceptable and distasteful, particularly coming from a private healthcare institution. Why am I paying for private healthcare if I am to receive such poor communication and unprofessional account management?

I find the entire experience deeply disappointing and expect this matter to be investigated. I would appreciate a full breakdown of the alleged outstanding amount, proof of the services charged, an explanation of why no prior communication was sent to me, and clarity on why the account was handed over without first attempting to resolve the matter directly.