LIFE HOSPITAL BLAMES PATIENT

Good day,

We contacted the hospital at Suikerbosrand life quite a couple of times, we ended up talking to a Kevin that works with the accounts. I went in to hospital in December 2022 and only received my first bill in may 2023 and since then we've been talking to them. They want to hand me over to legals.

They prepped me for theatre without informing us that the medical aid didn't cover it and also by not informing us that the medical aid dont cover it they didn't asked for my consent to go ahead and do it without the medical aid. The hospital is putting most of the blame on me saying that we had to do more and we must know what the medical aid cover, which I feel is a disgrace and bad practice, because how must someone know something that change every year and a person doesn't plan on events that put you in hospital. They offered me only a 15% discount and then a payment plan over 6 months, I accepted and still waiting for the reference that I must use so I can start paying them from October.

I'm a student and don't work so I don't get money, I can barely afford the monthly payments. I'm really disgusted by the hospital and I'm not satisfied with Suikerbosrand life hospital.