Life Hospital Accounts Department is Inefficient!!

I visited Life Wilgeheuwel casualty on 13May25. I made 2 payments of R434.30 on 20Jun25 and R400 on 25Jun25 respectively. I kept getting messages that there was still R400 outstanding. On 19Sep25 I phoned the accounts department and then sent a personal email to the person I spoke to, attaching my proofs of payment. I requested a confirmation, which I did not receive. Today I received a message to say I'm being handed over to lawyers. Why don't people in the accounts department read their emails, especially when they've just had a conversation with that person and the email is expected, instead of handing people over to expensive lawyers!!! I won't mention the person I spoke to here, but if you contact me you can have her name. Thanks