Life Healthcare Refund - Its been 17 DAYS and still no refund

I received an email from *** on the 20th of December stating that there is a refund owed to me, however I missed that mail and I only saw it on the 22nd January 2025. I though it may somewhat be a **** so I thought let me call and verify if this is true and the lady i spoke confirmed that yes, Life Health does indeed owe me money. On the same day (22nd January) i submitted all the required documents being the Refund form, copy of my ID, Proof of payments and a bank confirmation letter. I then waited for the 7-10 working days period stipulated on their email. The period came and passed and still nothing from the hospital. I then called on Monday 10 February following up regarding my refund and i was taken from one consultant after the other, left countless messages to be called back (they couldn't even honor that). I called again, Tuesday, Wednesday still no luck from anyone. On Thursday I finally get an email from the person handling my account and she states on email that "we apologies for the delay, your refund will be submitted for payment tomorrow (Friday 14 Feb)". Guess what, no payment came through the whole weekend. It's now Monday 17th February, I called again and the same person who is handling my account says she checked with the payments department and payments were not done on Friday as they had advised. She took my numbers and said she will follow up and give feedback before COB. Honestly this is utter nonsense and unprofessionalism. Where is the sense of urgency in refunding people back their monies, they do not even bother to call and give updates should there be any delays or inconveniences on their side. I WANT MY MONEY!