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liene.augoustinos liene.augoustinos
1 reviews | Active since Nov 2016
21 Jul 2021, 12:45
Life Healthcare Groenkloof
On 6 December 2020 we visited LIFE Healthcare Groenkloof Hospital. I was advised more than once not to visit this specific hospital ever, but this was the closest hospital and it was an emergency. I am a private patient and we settled our bill on 6 December 2020 at the hospital. The receptionist on duty confirmed the total costs due and we settled the account there and then. In April 2021 we received an email that we have an outstanding account. We emailed Life Groenkloof Hospital to please send us a detailed invoice as we have already settled our account on 6 December 2020. No reply. On 20 July 2021 we received and sms that we have been handed over to Revco. Our legal team phoned Life Groenkloof Hospital to query the account and requested a detailed invoice by COB on 20 July 2021 - no invoice received. We contacted REVCO as well and requested a detailed invoice before COB 20 July 2021 - no invoice received again. Received another threat from REVCO today 21 July 2021. This is the worst LIFE Healthcare Facility ever. I would not recommend anyone to visit this hospital. This has happened numerous times before with other people we know.
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Replies (6)0
Replies (6)
Life Healthcare's replyOfficial
21 Jul 2021, 13:34Hi Helene,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply21 Jul 2021, 13:34
Official
Hi Helene,
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
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liene.augoustinos liene.augoustinos's updateReviewer Update
21 Jul 2021, 15:41Please advise your accounts department to check their facts and contact details before contacting me. And to also check for previous correspondence to Life Groenkloof on 4 May 2021 which was just ignored. We also never requested the Hospital fee to be submitted to the medical aid. As mentioned before, I am a private patient and requested the full account on 6 December 2020. Therefor whoever was on duty omitted important information and failed to comply with the request not to submit anything to the medical aid.
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liene.augoustinos liene.augoustinos's update21 Jul 2021, 15:41
Reviewer Update
Please advise your accounts department to check their facts and contact details before contacting me. And to also check for previous correspondence to Life Groenkloof on 4 May 2021 which was just ignored. We also never requested the Hospital fee to be submitted to the medical aid. As mentioned before, I am a private patient and requested the full account on 6 December 2020. Therefor whoever was on duty omitted important information and failed to comply with the request not to submit anything to the medical aid.
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liene.augoustinos liene.augoustinos's updateReviewer Update
21 Jul 2021, 15:56Also, handing me over to REVCO while we contacted you on 4 May 2021 and 7 June 2021 and Life Healthcare just ignoring my emails and requests?? That is unacceptable. Life Healthcare Groenkloof failed to respond. I was handed over to REVCO unfairly and you should correct your mistake.
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liene.augoustinos liene.augoustinos's update21 Jul 2021, 15:56
Reviewer Update
Also, handing me over to REVCO while we contacted you on 4 May 2021 and 7 June 2021 and Life Healthcare just ignoring my emails and requests?? That is unacceptable. Life Healthcare Groenkloof failed to respond. I was handed over to REVCO unfairly and you should correct your mistake.
Life Healthcare's replyOfficial
21 Jul 2021, 16:08We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
Life Healthcare's reply21 Jul 2021, 16:08
Official
We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
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liene.augoustinos liene.augoustinos's updateReviewer Update
22 Jul 2021, 12:05Thank you, the regional manager contacted me and apologised, but I don’t think you realise the consequences and impact of Life Healthcare breaching confidentiality and handing me over to REVCO wrongfully.
I would like to know who will inform REVCO that Life Healthcare handed us over by mistake because of emails ignored? I want confirmation that Life Healthcare contacted REVCO to retract the handing over of our account as this will adversely affect our credit record. This is unacceptable.
I would like to know who will inform REVCO that Life Healthcare handed us over by mistake because of emails ignored? I want confirmation that Life Healthcare contacted REVCO to retract the handing over of our account as this will adversely affect our credit record. This is unacceptable.
I do not take this matter lightly and an apology is not sufficient. You handed me over to REVCO unfairly and you breached confidentiality.
I am awaiting urgent response from your management.
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liene.augoustinos liene.augoustinos's update22 Jul 2021, 12:05
Reviewer Update
Thank you, the regional manager contacted me and apologised, but I don’t think you realise the consequences and impact of Life Healthcare breaching confidentiality and handing me over to REVCO wrongfully.
I would like to know who will inform REVCO that Life Healthcare handed us over by mistake because of emails ignored? I want confirmation that Life Healthcare contacted REVCO to retract the handing over of our account as this will adversely affect our credit record. This is unacceptable.
I would like to know who will inform REVCO that Life Healthcare handed us over by mistake because of emails ignored? I want confirmation that Life Healthcare contacted REVCO to retract the handing over of our account as this will adversely affect our credit record. This is unacceptable.
I do not take this matter lightly and an apology is not sufficient. You handed me over to REVCO unfairly and you breached confidentiality.
I am awaiting urgent response from your management.
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liene.augoustinos liene.augoustinos's updateReviewer Update
23 Jul 2021, 16:22Thank you, your management team contacted me.
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liene.augoustinos liene.augoustinos's update23 Jul 2021, 16:22
Reviewer Update
Thank you, your management team contacted me.