Life Healthcare doesn't seem to care

In 2020 I spent 3 months in hospital with Covid. The bill was more than 2 million rand and the statement 80 pages. My medical aid paid for "almost" the entire account. Initially there was an amount of over R200 000 outstanding BUT after checking through the 80 page invoice it became apparent that Life Fourways Hospital was not very accurate when sending the billing codes to the medical aid. After spending hours on the phone between the hospital and the medical aid there was an amount of roughly R4500 outstanding.

On multiple occasion I requested an updated statement so I could check with the medical aid why this was NOT settled in full as I am on the best plan and hospital expenses are cover 100%.

Every time I requested and updated statement the hospital sent me 80 pages of documentation. I called and requested that I only receive what wasn't paid, yet all I would receive again was 80 pages.

I then clearly stated that I will be willing to settle this account if and when I receive and updated statement as did not have the time to do the job of checking the bill that the hospital was clearly getting wrong. Got zero response.

Now two years later with now warning, not a single piece of correspondence I get a call from lawyers telling me the account has been handed over. I requested an email from the lawyers with the details and bank account no etc where I need to pay. I was told very rudely that if I don't settle this amount my credit record would be affected.

Since then I now receive call daily as I have not paid the account because I still have not received an email with any of the details pertaining to this matter?

Tried calling the Life Healthcare accounts on Friday the 29th which was the payment deadline from 16:00 when I finished work and nobody answered the phone. Called 4 times left a message for a call back, NOTHING??

Think after paying the hospital in excess of R2million rand they would actually honor my request for an updated account so I could do their job and correct all the errors and get the account settled by the medical aid...