Life Healthcare Bedford Gardens - Wasteful Expenditure

My mother-in-law was admitted to ICU with pneumonia 2 1/2 weeks ago at Life Bedford Gardens. She had recently had cataract surgery and was almost finished with her course of eye drops that cost around R500 for both. The pharmacy stickers specifically state "ZERO REPEAT" and the term that she must use the drops (2 weeks & 3 weeks, respectively). The ICU decides, in their brilliance, to order extra drops (S3 and S4 without her Ophthalmologist's script) - even though the ones she had were not finished and then proceed to open and use the new drops as well, all on her medical aid without consulting her, the script sticker, or the family - just wasteful expenditure. The hospital also neglected/forgot to pack her chronic meds for her return home and do not have a driver to deliver the meds that THEY forgot to pack - extremely frustrating. The staff are great with the patient - just not very aware of the importance of ensuring chronic meds are packed, or reading the pharmacy sticker on the medication.