Life Healthcare Bedford Gardens

On December 25th, my partner experienced a fall down the stairs and sought treatment at Bedford Gardens casualty. The on-call doctor ordered X-rays, ruling out any broken bones or fractures. However, ongoing discomfort led him to seek assistance at Physio Therapy Bedfordview a week later. The physiothe******, taking a comprehensive approach, recommended an ultrasound to eliminate potential underlying issues with his knee. A visit to the ultrasonographer at Bedford Gardens revealed a High Grade Rupture in his Left Quadricep tendon. Subsequently, he was advised to consult a knee specialist, leading him to Dr. Gelbart. In our initial consultation, a second ultrasound was prescribed after a thorough assessment, exposing a complete tear in his Patella Tendon. Despite choosing a Life Healthcare Hospital under Discovery Prescribed Benefits, his experience was marred by misdiagnoses and inadequate assessments, necessitating a second ultrasound at his expense due to the perceived incompetence of Life Healthcare Bedford Gardens. Given the circumstances, he is contesting the co-payment to Discovery for the surgery. He believes the expenses should be covered by my PMBs from Discovery, as the misdiagnoses and subsequent delays were beyond his control and incurred due to the shortcomings of the healthcare facility he initially chose.