Life Healthcare and GEMS

ID: *** : My wife( M. C van Rooyen) was admitted at the hospital emergency department on 20 September 2025, with servere infection. After that, she was admitted to the ICU 5 where she stayed for 4 days. Autorisations was obtained from GEMS medical aid. After that stay they transferred her to a general ward where she was monitored by Dr. Benson and Dr. Yolanda v d Berg. We asked the dr what about the longer stay in hospital. His answer was that a case manager of medical fund does a review of every patient on a daily basis, and there is nothing to worry about. After another stay of 7 days she was dicharge. Now i received a invoice from the hospital that i owe them +-R29000. That means the medical fund only paid for stay in ICU and not the general ward. When i asked them WHY they send me an invoice, no detailed explanation. Somebody at the hospital and Medical fund did not do their job. I pay a huge amount for a medical aid. This is the second time since 2023 that this hospital is charging me to pay, due to mistakes made by their admi personnel. There is no way i as a pensioner can afford to pay anything. Please help. J. C van Rooyen