Life Healthcare Accounts department is terrible!!

Late 2024 my daughter had an accident and we had to go to the emergency ward. My benefits were depleted so I claimed from my gao cover and paid the amount. Mistakenly I used the wrong reference numer and I emailed all the information stating that.

So then I receive an email that I didn't pay sending them the details again, so then ai receive an email that they deducted it from an old payment from 2019 that I was not aware of. Since 2019 I had some payments to be done to Life which this payment was never mentioned so I asked them to send me proof that they contacted me but instead I get a threatening letter that give me 30 days to pay my accouny or else..

This is ridiculous and uncalled for. Someone that wants to help me should contact me because I will not be threatened they never wanted to assist me Life account department just likes going around and preying on single parents to see how much blood they can get from me....highley disgusted. I will never use them again ever!!! will rather pay 20% co payment and use another network.

Ive asked to be assisted and instead I get threatened that is just great...well I wont be threatened!!!