JL
Jamie L
1 reviews | Active since Nov 2019
24 Aug 2021, 09:54
Life Healthcare accounts department are of no help
It has been 2 weeks since discharge and I have been asking for a finalised hospital account with absolutely no luck - they haven't even submitted there claim to the medical aid as yet,
This is absolutely horrific service from an accounts department and no one can seem to actually give me any answers - no one seems to be able to assist at all
Helpful (0)
Replies (6)0
Replies (6)
Life Healthcare's replyOfficial
24 Aug 2021, 12:47Hi Jamie,
We are sorry to hear about your experience.
Please send the name of the hospital s so that we can get in touch and provide you with feedback.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
Life Healthcare's reply24 Aug 2021, 12:47
Official
Hi Jamie,
We are sorry to hear about your experience.
Please send the name of the hospital s so that we can get in touch and provide you with feedback.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
JL
Jamie L's updateReviewer Update
26 Aug 2021, 17:12Hi Peter,
All fair & well I received a statement now and I contacted my medical aid and they say no claim had been put through but your team is saying it was done on 16th August so now I sit in a situation where I will have to wait for another month before the gap cover will look at my claims as they don’t look at claims until a provider has been paid.
Because no one followed up on your accounts team even though I have been asking about has it been submitted I am now sitting with this issue that I have to wait.
Completely unacceptable and there is not much you can do to fix it either unless you are able to fast track them paying you out before month end.
I have advised your accounts team what my medical aid said but have not even received an acknowledgment from them that they will action and resubmit the claim.
I know no one at Life Healthcare may care that I had to pay out R38000 that I would like back from my gap cover but I do.
All fair & well I received a statement now and I contacted my medical aid and they say no claim had been put through but your team is saying it was done on 16th August so now I sit in a situation where I will have to wait for another month before the gap cover will look at my claims as they don’t look at claims until a provider has been paid.
Because no one followed up on your accounts team even though I have been asking about has it been submitted I am now sitting with this issue that I have to wait.
Completely unacceptable and there is not much you can do to fix it either unless you are able to fast track them paying you out before month end.
I have advised your accounts team what my medical aid said but have not even received an acknowledgment from them that they will action and resubmit the claim.
I know no one at Life Healthcare may care that I had to pay out R38000 that I would like back from my gap cover but I do.
JL
Jamie L's update26 Aug 2021, 17:12
Reviewer Update
Hi Peter,
All fair & well I received a statement now and I contacted my medical aid and they say no claim had been put through but your team is saying it was done on 16th August so now I sit in a situation where I will have to wait for another month before the gap cover will look at my claims as they don’t look at claims until a provider has been paid.
Because no one followed up on your accounts team even though I have been asking about has it been submitted I am now sitting with this issue that I have to wait.
Completely unacceptable and there is not much you can do to fix it either unless you are able to fast track them paying you out before month end.
I have advised your accounts team what my medical aid said but have not even received an acknowledgment from them that they will action and resubmit the claim.
I know no one at Life Healthcare may care that I had to pay out R38000 that I would like back from my gap cover but I do.
All fair & well I received a statement now and I contacted my medical aid and they say no claim had been put through but your team is saying it was done on 16th August so now I sit in a situation where I will have to wait for another month before the gap cover will look at my claims as they don’t look at claims until a provider has been paid.
Because no one followed up on your accounts team even though I have been asking about has it been submitted I am now sitting with this issue that I have to wait.
Completely unacceptable and there is not much you can do to fix it either unless you are able to fast track them paying you out before month end.
I have advised your accounts team what my medical aid said but have not even received an acknowledgment from them that they will action and resubmit the claim.
I know no one at Life Healthcare may care that I had to pay out R38000 that I would like back from my gap cover but I do.
Life Healthcare's replyOfficial
27 Aug 2021, 07:41Hi Jamie,
Please send the name of the hospital s so that we can get in touch and provide you with feedback.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
Life Healthcare's reply27 Aug 2021, 07:41
Official
Hi Jamie,
Please send the name of the hospital s so that we can get in touch and provide you with feedback.
As this matter involves personal information and data, we cannot share any updates via Hello Peter.
Life Healthcare's replyOfficial
27 Aug 2021, 07:52Thank you, we have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply27 Aug 2021, 07:52
Official
Thank you, we have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's replyOfficial
27 Aug 2021, 07:52Thank you, we have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
Life Healthcare's reply27 Aug 2021, 07:52
Official
Thank you, we have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.
As this matter involves personal information and data, we cannot share any updates via Hellopeter.
Please don't hesitate to contact us should you not hear anything.
JL
Jamie L's updateReviewer Update
02 Sept 2021, 12:58Still nothing has been resolved, no one from the hospital has contacted me and I have once again spoken to the medical aid and they have not received any claim submissions.
How shocking is this?
How shocking is this?
JL
Jamie L's update02 Sept 2021, 12:58
Reviewer Update
Still nothing has been resolved, no one from the hospital has contacted me and I have once again spoken to the medical aid and they have not received any claim submissions.
How shocking is this?
How shocking is this?