WG
Wouter G

1 reviews | Active since Oct 2023

15 Feb 2026, 18:00

Life Health Groenkloof , Pretoria

It has taken me a long time to write this review, as I desperately wanted to forget this experience. However, after two separate admissions with similarly abysmal results, I feel a professional and moral obligation to document the negligence I experienced.

I was admitted with a severe septic wound at the back of my head requiring IV antibiotics and diligent wound care. What followed was the most inefficient and negligent "care" I have ever encountered.

While IV antibiotics were administered, wound care was virtually non-existent. Over four days, my wound was dressed only once, and only after a doctor specifically requested it. For the majority of my stay, I lay on a linen saver with pus draining down my neck.

When a sister finally attended to the wound, her technique was appalling:

She opened the dressing pack on my pillow rather than a sterile surface. She failed to wash her hands before putting on gloves. She "cleaned" the wound by simply swiping drainage from one side to the other. She app**** dry gauze that had been sitting on the pillow and secured it with two thin pieces of Primapore; it detached within minutes. The nursing care was non-existent. My bed linens, stained with drainage, were not changed until my third night. Furthermore, the ward used a single observation device for multiple patients—including those with known sepsis—drastically increasing the risk of Hospital-Acquired Infections (HAI). As a diabetic, this lack of infection control was life-threatening.

On my third night, a nurse changed my 1L IV infusion and left the line fully open. I was heavily sedated with pain medication, yet the entire liter infused rapidly. I spent the night struggling to get to the bathroom seven times while barely able to keep my eyes open due to the medication.

The final straw involved a senior white sister responsible for training. She entered my room with a student, looked at my IV, and then mocked me by making "faces" and pretend-tip-toeing out of the room while laughing. If this is the standard of "education" being provided to new nurses—where communication is ignored and childish behavior is prioritized—it explains why the care in this ward is so dangerously poor. Conclusion

I ultimately signed myself out against medical advice. I could not justify staying for a debridement only to be returned to a ward with no wound care protocols. Upon returning home, I discovered roughly 20 new "yellow" septic heads on my neck where the drainage had been allowed to sit. I performed my own wound care for the following week. While the wound eventually healed, it left a significant scar that likely could have been minimized with proper care.

I am a medical professional. My biggest mistake was disclosing my profession upon admission, as it seemingly led to a total abdication of care by the staff. I would sooner seek treatment at a state facility than ever step foot in this hospital again.

Lastly , there are a lot of maintenance needed .

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Replies (1)
Life Healthcare
Life Healthcare's reply17 Feb 2026, 11:52
Official
Dear Wouter W, Your review concerns us. Please send your contact details by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=2remzkfa so we can escalate this to the relevant facility manager who will address it with the doctor. We would appreciate the opportunity to find out about your experience. Please could you supply your contact details by following the link, https://lifebrand.goreview.co.za/goreview-crm?revid=2remzkfa so that your feedback can be escalated to the relevant Department? We hope to hear from you soon. Many thanks, Life Healthcare