Life Health Care - Poor Service Provider

I was treated at Westville Hospital on 27 February 2018 and since then I have been contacting several people at Life Health and nobody seems to be capable of proper service. On 28 Feb I called accounts for an invoice and was told that I would receive it by the end of the day. By 2 March I received nothing so I called Gratten. He advised that I would receive the invoice by Monday. Gratten failed to provide all invoices for the amount charged. When I eventually called him back a few days later he informed me that I was missing Dr Sanpersad's bill. He emailed the doctors rooms and requested a copy. This was on the 7th of March. I eventually only received a squashed copy of the invoice on 13 March after I threatened to escalate the matter. During this time I had emailed Dr Sanpersad's rooms twice and up until today both my emails were ignored. I also emailed support at Westville twice and they too have failed with a reply. I went onto Facebook and sent a message to Life Health. I received a reply requesting that I send through my complaint. I advised that it was too much to type on Messenger and asked for an email address. Two days later I was sent the Westville Hospital email address. I was so fed up of waiting that I sent a message on their website and here too there has been no feedback.

I emailed Gratten and Dr Sanpersad last week requesting a clear copy of the bill but I was ignored. I called to speak to Annie on Tuesday but she works till 1pm. I left a message for her to call me urgently the next day. She has only called me this morning. Then she pretends that she thought I received the invoice. Clearly she cannot read properly as I asked for a clear copy. She then tries to blame IT but my request for a clear copy was on the email she called me about. She has now almost a month and a half later actually bothered to send a clear invoice.

To date I have not received my refund nor advised of any query regarding the paperwork I sent through at the beginning of March for my refund. Gratten has read my email querying the refund and has not bothered to reply.

I have had a terrible experience from start to finish. Every company has shortfalls in customer service but to not recognise and rectify errors is disgraceful.