Life Flora hospital accounts deparment too lazy to send the correct info to Discovery to get an account paid

I gave birth in Februrary 2022, I went into premature labour, I was on two different medical aids when I went into labour, I clearly told Flora which claim to send to which medical aid, they keep getting the authorisation no wrong, and when they do submit the claim to Discovery they dont provide Discovery with all the information, and I have told them before on email to provide Discovery with all the informationt that they need, I have spoken to 3 different people re the account, and emailed them, I have called Discovery to get the account sorted out, and Discovery has advised that they need to send the correct info which they are not sending, now they want to call me and threaten that the account will be handed over because they are too lazy to send the correct details to the medical aid, between Discovery and Flora Life hospital, its a nightmare just to get the account sorted out, flora staff are too lazy to get the correct info from Discovery and submit what Discovery needs in order to pay the account, and now they want to keep threatening me that I will get handed over, it does not work like that, you cant hand people over to legal becaue you failed to supply the correct info in order to get paid,