Life Flora Clinic daylight ******* for form completion.

So I was admitted in the emergency ward in August and discovery requested a form be completed by the hospital (Life Flora Clinic) to credit my savings back and take from the in-hospital cover. I sent the form to Taryn on the 22nd August and when I requested an updated on the 25th September, this had not been submitted to discovery. She then apologised for the delay and committed to send only to send me an email on the 7th October to pay R234 for the form to be sent to discovery. Has service become a money making scheme? literally completing 2 pages and sending on file is a cost now? is that what Flora Clinic has become??? I am extremely disappointed in this regard.