Life ChatsmedHospital Avoiding Malpratice Response

On the 6th of February i logged a complaint with the Life Chatsmed Hospital online complaints and got a response on the 10th from the Public Relations Officer, Asogan Perumal, stating they are investigating. Now 2 weeks later i have not heard a response from anyone even after i emailed and said i was going straight to the Hospital Association. My issue with the hospital is that they processed an authorisation for a procedure on my behalf but failed to explain the authorisation to me, instead exactly 2 mins before i had to go into theatre they ask me for R2500 or else they will not perform a life threatening procedure on me. A procedure that could have been done without the payment had they explained to me that i had two options available to me, but they opted for the more expensive option without asking me first. Now i am out of pocket and no one will take ownership. They only after the money, not the health of the patient.