Life Casternhof poor service by case manager

Item: Life Healthcare
Rating: 1
Author: Dephine N

I was admitted on 5July 2019 at Life Casternhof. The person at admissions forgot to call Discovery to get an authorisation number as I had come in as ER patient. They only requested the authorisation on 18July 2019. For that reason Discovery paid out 70% of the claim and was served with bill from hospital and all doctors that attended me besides having used a network hospital.

I have engaged Case Manager (Nolubabalo and Sister Monica) who accepted that it was in fact a mistake of their employee. Now they still didn't write off my Bill's. Why should I pay all these bills for someone's mistake. Now Doctors offices call me asking for payment....seriously!!!

As for the poor service while I was admitted for delivery, I shall leave it for another day

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Replies (1)

Life Healthcare's replyOfficial

01 Nov 2019, 14:47

Hi Dephine,

Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.

As this matter involves personal information and data, we cannot share any updates via Hello Peter.

Please don't hesitate to contact us should you not hear anything.

Life Healthcare's reply01 Nov 2019, 14:47

Official

Hi Dephine,

Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon.

As this matter involves personal information and data, we cannot share any updates via Hello Peter.

Please don't hesitate to contact us should you not hear anything.