LIFE CARSTENHOF offereing disgusting service and takes no care of its patients welbeing!!

Im immensely saddened and dissapointed by the effeciency of Life Castenhof staff, medicals, service providers and back-office. My husband was admitted as an emergency patient on the 3rd June 2020, he needed urgent medical attention that resulted to him being admitted for 2 weeks, discharged on the 16 June 2020.

Through his 'in hospital' stay, he was treated by a number of physcicians, dieticians, urologist, conducted various blood tests, scans, xrays, etc. 1 month later we still getting threatening message from your service provider, urologists, testing providers claiming not to have been paid.

After enquirying with Discovery furiously, we were assigned with a case manager at Discovery to only discover that LIFE CARSTENHOF systems where hacked, not working or his information was not captured on their systems. This has resulted to LIFE CARSTENHOF and various service providers deducting all our medical aid savings without using the correct authorisation codes and not claiming from the Discovery 'in hospital benefit'.

How is it that I am treating a health risk patient (my husband) that still requires medical attention, (i.e. doctors check upa nd follow-ups) and needs monthly medication without the necessary correct information being sent and updated on the Discovery website as the issue is advised that its sitting with YOU.

My daughter was admitted at casualty in the same hospital last week, still with no savings. I even had to get her prescription, spending R600 from my own pocket. My husband was due the past 2 days to go for tests and had to pay R2000 from his own account.

The Discovery case manager constantly calls the LIFE CARSTENHOF case manager so our savingsand information is updated and is told the infromation will be loaded by end of BUSINESS, but its 'A MONTH' later and its still being captured, how pathetic is this??

If you an institution that cares, you will get this resolved as a matter of urgency as we now will be handed to debt collectors (thus thanishing our credit records) because of your unprofessionalism, inefficiencies of your company, .