Life Brenthurst - Pathetic Service

<p>On 31 Oct 2015 to 4 Nov 2015 my pregnant wife was hospitalised and only later in 2016 we learnt that the hospital bill of R6827. 80 was not paid by Discovery Medical Aid. </p> <p><br />We queried this with Discovery and they confirmed that the hospital stay authorisation was never updated. They later requested a motivational letter to be sent through, which they received in 22 June 2016 and later requested clinical notes to be sent through. </p> <p><br />On 12 Aug 2016 a request was sent by Discovery requesting the clinical records and I also called the hospital on the same day (spoke to Leilane the case manager) to make sure they send through the information and she assured me this will be done immediately. On 23 Aug 2016 I then called the hospital again and I spoke to Dr Tebogo (hospital manager) as the information had still not been sent through to Discovery. He assured me that he will do the necessary follow-up and make sure that I get feedback, however no-one called me back.</p> <p><br />Today on 12 Sept 2016 I called the hospital again to get the information (spoke to Dr Tebogo) and I still got the same response from him as the last time. In the interim Discovery (Mandi - call centre manager) was in contact with Corlette who promised to send through the information by COB, however nothing was done.</p> <p><br />I am utterly disgusted that I have been unable to get this matter resolved within a reasonable time frame and that the hospital manager as well as the case managers are equally *********** in getting this matter resolved. </p> <p> </p>