Life BRACKENVIEW... Disgruntled

This is my SECOND attempt to get some action. I spent 10 days in this hospital last year October. Later in the year I was informed a substantial amount was still outstanding. I contacted GEMS, my medical aid and they needed a specific code on the account. I phoned the case manager,of the hospital who was extremely unhelpful, in fact, quite rude. Then reviewed them on hello Peter and Shy from the hospital account depth contacted me and promised to work on the situation. Haven't heard from her in 3 weeks. Tried to call yesterday but was placed on hold for 4 minutes. Tried twice today and the phone was put down on me. The whole situation is a disgusting and I know she hasn't contacted GEMS, as I always get a message re claims. I'm not going to land up paying this account because they are totally inept.