Life Brackenview

I had the worst experience at Life Brackenview after paying cash for a family member while we wait for the medical aid to approve. I have been waiting on the refund for close to two months when I was initially told it would take 7-10 business days to process. I have called the hospital manager, head office and the case managers but all I get is excuses with no resolution. There seems to be no processes and structure in the accounts department because of the many mistakes that were made on my account. It's unfortunate that the same place we went to mental health help is actually causing it. This has caused so much frustration to my family.