Lack of Service

Brilliant at charging, disgusting at their service. Just spent 3 hours getting my frail mother released from Wilgeheuwel Hospital . New protocol dictates reporting to reception who then phone ward to prep patient. A porter then is sent to collect the patient and bring them to reception. This this morning took 3 hours because someone in the communication channel decided to ignore the phone call with reception not having the initiative to do any type of follow up with me or the ward (I was sitting right in front of them all the time). Being respectful of their time and understanding that they were busy, was the only reason I waited so long. I took the initiative in the absence of their and against protocol, walk down to the ward and arranged myself after being ignored by reception when getting up and standing there after finally getting impatient with their poor service. Don't hide behind covid and this as an excuse for your poor, no lack of service.