Lack of communication at Life Flora

Life Flora hospital is the WORST when it comes to communication!! I have been trying to trace a cellphone which was mislaid there....three days battling to get hold of anyone who can assist me. Phone rings off the hook. Rventually got through only to first hear a robotic message re Covid, then the phone rings and rings incessantly. Eventually answered by the operator. Was told to phone the ICU where the patient was as the nurses would know about the phone. Phoned. They know nothing. Tells me to phone Samantha White. Her phone rings off the hook. No answer. Phoned again next day. No reply. Tried again and again. Again today. Told by reception to phone security department. Explained the problem after eventually getting through and told they will look and I must phone back later today (I MUST PHONE BACK!!!- WHAT a cheek. I phoned back...another security person answered the phone. He knows nothing. Why is it so difficult to communicate with anyone at this hospital????! I sent a complaint email to the hospital manager, Jacques de Klerk. Whether this mail will even be looked at is a moot point. Do I have to physically go to the hospital to sort this out??? They have all the details of the patient but nobody can assist me in finding his cellphone which remained behind there while being transferred to another hospital after lying in Life Flora ICU for three weeks. Pathetic, to say the least.