Lack of availability and willingness to assist.

It is almost impossible to reach anyone to assist me with my query. No one answers the telephone. My wife was hospitalized on the 26 June to 01 Jul and again from the 09 Jul to 18 Jul and to date no pre-authorization was confirmed, hence no medical aid bills are being paid. At the time, I was told that Vincent Pallotti had a problem with there system and they attending to the back log. Tomorrow is September and no one can tell me when this will be rectified. I have tried calling. On the rare occasion I managed to get hold of one of the case managers who told me that they prioritizing the big cases, hence the delay. In the meanwhile I am getting messages from the hospital emergency unit stating that our account is in arrears. I also app**** to have my wife's heart medication to be added to chronic and because it is taking so long, Discovery is saying that they going to discard the application due to no pre-authorization dates. I cannot reach the case managers or there manager to assist. Before I know it, i will probably be black listed for the incompetence of Vincent Palotti personnel to assist or resolve this issue.