Joke service at life mt edgecombe hospital

My horrible experience with life Mt edgecombe thus far, I went to the hospital on the 17th December 2020 at the trauma unit. Hospital failed to obtain authorization from medical aid within the time frame. Hence they didn't pay. I was told by a lady named Moodley that her manager is on sick leave and he or she will only return to work the following week. I phoned the hospital again to get a follow up, i was told Moodley is gone home & that the manager will return on Monday. I phoned again the following week. Was advised the manager is in a meeting and someone will return my call... 5 minutes later Moodley calls me to tell me" Mr Pillay the person who was supposed to get authorization for you didn't do so and they not at work. However we gonna put this thru finance department and it will be paid. I told her if u didn't return my call I was about to put your hospital on Hello Peter she laughed and assured me that it would be sorted out, Now I received an outstanding bill for the 17th December 2020. I want to know what games are url playing?