incorrect transfer procedures and no communication

I am greatly dissapointed in the service of this hospital and the all money attitude despite the fact that i was told that my daughter who was in a car accident needs to get specialised orthopedic assistance that is offered by this hospital. once my hospital fund was depleted we negotiated a better rate but was waiting to receive this on paper as they insisted we sign and pay in advance - we also enquire about transfering her to a government hospital for the rehabilitation process. we were told that the actual transfer will take some time. Today without any discussion my child was transferred to a government hospital without informing me about the procedure or discussing aything with me. The governmet hospital dont even have a bed ready for her as it is December and they are extremely busy. They had no file or record upon arriving there either. i was given a form at the VP hospital but I thought it is a form to book her transfer for once they have decided to transfer her. the next moment i was looking for my child and she was gone. I asked the nurse where she is who informed me that shes in an ambulance being transfered. This procedure was unproffessional and unacceptable.