1 reviews | Active since Jan 2020
*********** Staff at Life Chatsmed Gardens Hospital
*********** Staff at Life Chatsmed Gardens Hospital. I went to Emergency at Chatsmed on 25/02/2020, and only on 16/10/2020, did I find out I have an amount owing. I did not receive any communication from the hospital for the amount, no emails, phone call or letters, but they were fast to hand me over to debt collectors, who phoned to ask, when I'm making payment. I phoned the hospital to Query this, and was told that, the HOSPITAL STAFF ENTERED THE WRONG CODE THAT WAS SENT TO MEDICAL AID, (The Code used for the unpaid bill was inpatient, but I went to Trauma) that is the reason why Medical Aid did not pay. My bill was resent to Medical Aid and they paid the bill within 2 weeks, but the Debt Collectors, still phoning me. Again I phoned Chatsmed, and Medical Aid to double check, my bill was paid. Why cant you update your system, and Train your staff. Their Mistake has caused so much stress.
