*********** ACCOUNTS TEAM!!!

I have had the most horrible experience with the accounts department at Life Healthcare. Basically a bunch of *********** people who cannot follow through on a SIMPLE instruction. I phoned their offices on 15 January 2018 and 16 January 2018, NO ONE answered the calls!! I tried again on 17 January 2018 and I spoke to Keazzah Thomas explained my query and she asked me to email her which I did. She was going to refer my query to Jenny/Jenna who is responsible for Life Entabeni accounts. I didn't hear anything back so I called again and this time I spoke to Adnan who promised to have my sons account amended so that Discovery could pay them. Yesterday I called again and asked to speak to a Supervisor or Manager BUT wait for it (They were all in meetings). What's NEW! I expressed my frustration with Keazzah and she said she would escalate urgently, 24 hours later guess what DOLOLO/NOTHING back from accounts team. Can someone who is able to read and write amend my son's account 806135 with the following codes 57301 or 58301 in order for Discovery to pay Life healthcare. This Jenna woman resubmitted my claim with the incorrect codes again and all I am asking is for her top COPY & PASTE what I have written for her. I cannot believe how I am nagging you guys for you to be paid your money. If this is not sorted out and the claim becomes stale, I just want you to know that I WILL NOT pay you for your incompetence!!!!