Hospital health care

My god I don't even know where to begin.

On the first visit for an operation with Dr ........ my wife was placed in the incorrect ward for almost 4 hours. My wife then phoned Dr ......... reception only to find out that the were not even aware my wife was booked into the hospital never mind being booked into the incorrect ward in the first place. So my ask asked me nicely not to create a scene and I said fine and we left.

We arrive back at Wilgeheuwel Hospital on the 06/07/202 almost a month later only to be told there are no beds available and we would have to wait at the reception until a bed is available. My wife phones me after 3 hours and tells me that she again phoned Dr ........ reception only to be told that Dr ........ receptions was not even aware that my wife had been booked in at the Wilgeheuwel reception...anybody see where I am going with this incompetence. Really...is this what we are paying private hospital care for...ridiculous. Can you actually believe that we ditched one useless *********** hospital only to be convinced that Wilgeheuwel Hospital was the best.

Can anybody give me any reason why the Wilgeheuwel reception cannot communicate with Dr ........ reception and inform the Dr reception that there are patients booked in for procedures at Wilgeheuwel reception but there are no beds available.

Would it not then be good suggestion from both parties to consider the patient first to only book in certain amount of patients per day. Have both parties then not lost site of the well being of the patient. I shudder to think of where to go next for decent service orientated health care.