PS
Portia S

1 reviews | Active since Nov 2023

05 Dec 2023, 09:10

hospital bul****

I write this with a broken heart I have received a terrible service and feel I am bul**** by Life Brenthurst hospital in Park Town my daughter was sick I was referred to the hospital by Dr Mashile at the reception we were assisted by a gently man Jeremiah Dithejane he admitted my daughter and took my details before checking which medical scheme I am with because he was in a rush to knock off he place us at the wrong place i was not aware because I took it im cover for medical aid the next morning the very same guy who was assisting came to the ward where my doubter was sleeping and begged me to ask the doctor to discharge us and sent us to Netcare he didn't give me the full explanation as to why I asked doctor Mashile and he advised me his not going to do that when my child was discharged i was called by the the admin person in charge and told me I have to pay for the sleeping my medical aid scheme is not on their network i felt bul**** because the mistake is not on me but their employee now im being send invoices that I owe the hospital and have been handed over to the lawyers

0
Replies (2)
Life Healthcare
Life Healthcare's reply05 Dec 2023, 11:12
Official
Hi Portia S, Thank you for bringing your negative experience to our attention. We have escalated your feedback and the relevant Department will be in contact. Many thanks, Life Healthcare
PS
Portia S's update03 Jan 2024, 12:19
Reviewer Update
The hospital rep**** to my email and advise they will investing the matter and provide with feedback this was Dec 5, 2023, 8:42 PM I have been sending emails with no luck this is honestly heart breaking