Hospital authorisation requests apparently too complicated for the reception staff

<p>I had already written a review regarding the appaling service I ahd from the side of the Medical aid</p> <p> </p> <p>However, similarly I had been at the brunt of rejected claims due to the hospital staff not completing my authorisation request until three months had lapsed after hospitalisation. Leaving me with rude calls from the various doctors for accounts that should have been paid</p> <p> </p> <p>However, the greatest insult to injury is that the authorisation was done right before admission. We paid the momentum co-payment, everything there was to be paid.</p> <p>However, on the anniversary of the hospitalisation now in 2017, I get a call saying I am about to be handed over. Turns out the supposed authorisation never happened. They ******* me into believing it occured and charged the relevant fee and had me admitted. Now they sing a tune of the full costs to be born by me for the stay.</p> <p> </p> <p>If this is not unacceptable, please feel free to let me know.</p> <p>Apparently the staff of Hospitals and medaids are living in a different set of values than the other mere mortals.From the looks of it, it appears the hospital never even submitted the claim. They are costing me money unnecessarily but yet they are professes as the noble custodians of our health.</p>