FM
Fundiswa M

1 reviews | Active since Nov 2015

27 May 2020, 12:02

Horrible service - no care!!!

Life Carstenhof hospital, rejected me when I had an emergency with my pregnancy, I was in pains and cramps. I arrived at the hospital few minutes pass 18:00 the lady at the front desk told me I need a letter from the GP, I told her at this time of the night where will I get the GP, hence I came to the hospital for urgent assistance.

It was the 14th May 2020, when I was rejected and I had to call my Gynecologist and he said go to Life Brenthurst Hospital since Life Carstenhof is rejecting you.

We arrived at Carstenhof in time, they could have helped me but NO and we lost our baby. I was 4 months pregnant, the people working at Carstenhof have no sense of urgency nor not willing to help.

Life Brenthurst hospital admitted me and helped me urgently without any difficulties with the same medical aid. But unfortunately, we were a bit late to safe the baby because we started at Life Carstenhof hospital that rejected me and is pity Discovery call centre was closed at that timr to have them verified my issue of being rejected.

Life Carstenhof wanted us to pay cash for everything!

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Replies (1)
Life Healthcare
Life Healthcare's reply27 May 2020, 15:48
Official
Hi Fundiswa, 
 
Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 

As this matter involves personal information and data, we cannot share any updates via Hello Peter. 

Please don't hesitate to contact us should you not hear anything.